Best Water Damage HOARDING

On a recent inspection of a property that had sustained extensive water damage from a broken pipe on the second floor, the owner called us with some concerns.  He had hired another Water Restoration Company at the urging of his insurance company, and felt that the job was not being completed like it should.  They did a minimal amount of work and placed an immense amount of fans and dehumidifiers in his house and then left. When he asked for a copy of the bill that they were submitting to the insurance company, they were hesitant.  Finally he was able to see the bill, and realized that they hadn’t completed half of what they were billing for, and still felt that the home wasn’t completely dry like it should be.  When I entered the property, I immediately saw water lines that went undiscovered, but the other company and the insurance adjuster.

Best Water Damage HOARDING

The home owner then hired us, and this is what we found.  This picture shows just one of several walls and ceilings in the house that had severe water damage that wasn’t being addressed and wasn’t structurally dried or disinfected.  After a few days, everything was removed, cleaned and dried.  As for the other company, the home filed a complaint through his insurance company, filed another complaint with the BBB and his local Department of Consumer Affairs and is possibly seeking legal action. Remember one key piece of information, if you should ever go through a water loss, or any loss for that matter, you can hire ANY remediation contractor you want, and do not have to hire whomever your insurance adjuster says, no matter what.

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Water Damage Berwyn

Countless times I remind people of doing there due diligence when hiring any type of contractor, and the picture below should indicate why.  A customer in Berwyn Pa., suffered a water loss from a break in a plumbing line under the sink, and they listened to the insurance company and hired a franchise restoration company to perform the work.  

Water Damage Berwyn

A couple of weeks, later they began to notice a smell and after several failed attempts to contact the contractor, they called us and I quickly identified that under a piece of furniture on the opposite side wall of the kitchen, water had tracked through and damaged the flooring.  The floors, which may have been saved if they were initially treated and dried, now had to be removed since they buckled and the smell the home owner was being exposed to was in fact mold.  So remember, when putting a claim through your insurance, you can hire any contractor you want, so long as their certified and insured in the type of loss, and really look into that company to make sure they’re right for the job.

WATER DAMAGED CARPET

Pictured here is a carpet which sustained long term water damage and now is fraying.  The first inspector never checked this wall, or the carpeting for any damage, and just relied on an invasive moisture meter.  When we were hired not only was the carpeting beyond remediation, but structural and water damage was found on the adjoining walls.

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